iTunes is horrible. It's like the new AOL. Remember how AOL used to automatically download upgrades and soon just the program took up 2/3 of your hard drive. iTunes is like that. About once a week I get a 78mb download, or larger. It's relentless. Plus, it doesn't recognize any media player but my iPod. And it's a pain in the neck to organize and get to do what I want done. The free Microsoft player is easy to use, accepts my phone, my GPS' media player, my wife's MP3 player, my daughter's MP3 player, etc.
Worse is that if I copy a CD to iTunes, I have to copy it again to the Microsoft program. Pain in the butt to have to have two different loads of the same music to my computer because Apple wants to be proprietary. Of course, they want to sell more iPods, but when I can buy a reliable, easy-to-use MP3 player that has expandable memory for $50 and it costs hundreds to get an iPod with enough memory to be worth while, that's not going to happen.
Harder to use software, proprietary delusions of importance, and expectations of spending four times as much as necessary to get a device that has a lot of extra capability (none of which I want) are ridiculous.
As far as computers, the last time I looked I wanted to buy an Apple. I had certain features that I wanted. I ended up purchasing a laptop for myself, one for my wife, a computer for my kids, a printer, and a faster wireless router for less money than just the Apple laptop would have cost.
I know Apple is the standard for musicians and graphics artists, and for good reason. But for everyday use, I just don't see it.
I'm glad they took care of you by sending you a new computer. That's good customer service. For what they charge, they darned well better provide good service.