I bought guitar control in March of this year, 09 and many of the complaints I have seen here are sadly familiar to me as well.
I got the first dvd's, yet because of the "extras" advertised were not at all as described, I only opened one of the dvd discs. I began politely writing letters, asking where these extras were, and would get either no reply, or it would take a week. The response I kept getting over and over would NOT address my issue's. So I kept writing......about 30 or more emails and 4 months of frustration, I still am waiting for a refund.
Many of the links to jamtracks were dead, and it is advertised that artists like Stevie Ray Vaughn, Eric Clapton, B.B. King were "decoded".....what I finally did find after many emails was not decoding, in fact there was nothing! After asking time and time again, cutting and pasting the ads claims and mailing them to guitarcontrol, they offered me a "deal"....So I thought I'd take them up on that.....I should have stayed with my refund quest. I STILL was leary, thus hadn't opened any more then one dvd. I got a look at how claude taught the licks in songs, the first by aerosmith, then the Allman brothers. The lesson were so non professional, so incomplete my mouth dropped open! The first lick of the Aerosmith song, plus one other key lick was shown, and then he moved on! Being a acoustic guitarist for many years,yet wanting to expand into lead playing left me thinking I could have done better!
Claude is a good player, I never thought otherwise, but he is NOT a good teacher, at least in this format. SO I asked for a refund for my order, sent back the "deal dvd's"...( again not opened!) And at my expense. I waited, and waited, till finally what once were polite letters sent from me began to reflect my frustration, as it is said the squeaky wheel gets the grease and sadly the only way to get any response was to squeaky LOUDLY with yet MORE emails.
Finally I got a letter saying that the returned, never opened dvds were in bad shape and Not fit to resell!!! I had NOT opened them! So they came to me in bad shape I suppose. Then the "no questions asked" promise was broken as I was asked "Why in the world would you even want a refund on the best fingerpicking videos on the planet?"
What about NO QUESTIONS ASKED?
Bottom line, I didn't get what was advertised, and am STILL waiting for a refund they are seemingly trying to avoid giving me. Is this an Iron Clad Guarantee? NO! This has been months of letters, months of frustration. If some customers got the deal offered, I am happy for them. I on the other hand along with those I see here have gotten cheated. I have contacted my credit card company and plan to use every avenue needed to not only correct what has happened to me, but also to hopefully prevent the same from happening to others in the future.